Thank you for shopping with Refinery Golf Studio Inc.

 

We take pride in our products, engravings and custom fittings. If you are not completely satisfied with your purchase, we are here to help.

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Our policy applies to both in-store purchases and online orders shipped within Canada.

 

1. Return Window

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• 30 Days: Items must be returned within 30 days of the original purchase date (for in-store sales) or 30 days from the delivery date (for online orders).

 

2. Condition of Items

 

To be eligible for a full refund or exchange, items must be completely unused, undamaged, and in the same condition that you received them.

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• Golf Grips & Shafts: Must not have been installed, prepped, cut, or taped. Original manufacturer packaging, plastic wraps, and stickers must be completely intact.

• Apparel & Soft Goods (Hats, Shirts, etc.): Must be unworn, unwashed, and have all original tags securely attached.

• Accessories & Novelties (Mugs, Golf Balls, etc.): Must be in original, unopened packaging. Golf ball sleeves and boxes must be full and unmarked.

 

3. Non-Returnable Items

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• Custom-built clubs or altered shafts/grips (unless a manufacturing defect is present).

• Custom laser engraving of any item.

• Final sale or clearance items.

• Gift cards.

 

4. Return Shipping & Fees

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• Customer Responsibility: The customer is responsible for paying all return shipping costs. Shipping fees from the original purchase are non-refundable.

• Trackable Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

• In-Store Returns: Online orders can be returned in-person at our retail store free of charge to bypass return shipping costs.

 

5. How to Initiate a Return

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• In-Store: Email us at info@refinerygolf.ca with your order or receipt number and the reason for your return. Once approved, we will schedule a date and time to bring in your unused item along with your original Square receipt or order confirmation email.

• Online: Email us at info@refinerygolf.ca with your order number and the reason for your return. Once approved, we will provide you with the return shipping address.

 

6. Refunds & Processing

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• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Payment Method: Approved refunds will be processed directly back to your original method of payment via our Square POS / Wix system.

• Timeline: Please allow 3 to 5 business days for the credit to appear on your statement, depending on your financial institution.

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7. Exchanges

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We offer exchanges to help you get the correct size, fit, or style quickly.

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• In-Store Exchanges: Bring the unused item and your receipt to our store for an immediate swap.

• Online Exchanges: Return your original item following our standard return process for a refund, then place a new order online.

• Shipping Costs: Customers are responsible for shipping costs to send the original item back to us.

• Stock Availability: We cannot guarantee that replacement items or specific apparel sizes will remain in stock during transit.